Update - We understand that some customers are having issues sending claims to Change Healthcare. It appears that some customers’ credentials need to be reset. We are working with Change to reset credentials for affected customers. Please notify us by creating a case if you are having issues submitting claims, as we will need to work with Change Healthcare to reset your credentials.
Apr 18, 2024 - 08:55 PDT
Apr 18, 2024 - 08:55 PDT
Update - Our reconnection to Change Healthcare was successful. You can begin sending claims and processing ERAs.
Enrollment for new payers is still offline as Change Healthcare continues to work on bringing all systems back online. While they work to bring that system back online, they have established a new payer list to show the current status of payer connections. Please use the Exchange Claims & Remittance Payer List from this site to determine the status of a payer connection (or to find a payer ID if you deleted it): https://support.changehealthcare.com/customer-resources/payer-lists
Apr 18, 2024 - 05:16 PDT
Enrollment for new payers is still offline as Change Healthcare continues to work on bringing all systems back online. While they work to bring that system back online, they have established a new payer list to show the current status of payer connections. Please use the Exchange Claims & Remittance Payer List from this site to determine the status of a payer connection (or to find a payer ID if you deleted it): https://support.changehealthcare.com/customer-resources/payer-lists
Apr 18, 2024 - 05:16 PDT
Update - We are on track to restore the connection to Change Healthcare later tonight.
While you rest, we will work on inserting the new passwords we have received on your behalf into the software so you can begin submitting claims and processing ERAs tomorrow morning.
Please remember that claim status updates and eligibility services are pending restoration by Change Healthcare. Until those services are restored, we recommend using payer portals for this information.
Apr 17, 2024 - 13:51 PDT
While you rest, we will work on inserting the new passwords we have received on your behalf into the software so you can begin submitting claims and processing ERAs tomorrow morning.
Please remember that claim status updates and eligibility services are pending restoration by Change Healthcare. Until those services are restored, we recommend using payer portals for this information.
Apr 17, 2024 - 13:51 PDT
Update - Our testing is advancing positively, and we anticipate reinstating the connection to Change Healthcare on Thursday, April 18, 2024.
All customers have received new passwords, and we're currently integrating them into the software on your behalf to ensure seamless claim submission.
Upon reconnection, you'll regain the ability to submit claims and receive ERAs.
Please note that claim status updates and eligibility services are pending restoration by Change Healthcare. Until those services are restored, we recommend using payer portals for this information.
Apr 16, 2024 - 14:10 PDT
All customers have received new passwords, and we're currently integrating them into the software on your behalf to ensure seamless claim submission.
Upon reconnection, you'll regain the ability to submit claims and receive ERAs.
Please note that claim status updates and eligibility services are pending restoration by Change Healthcare. Until those services are restored, we recommend using payer portals for this information.
Apr 16, 2024 - 14:10 PDT
Update - We're currently working on reconnecting and testing with Change Healthcare, but unfortunately, we won't be able to finish our testing today. We'll give you an update by the end of the day on Monday, April 15, 2024, to provide you with timely updates on our progress.
As reconnection efforts continue, we've had some inquiries about a potential second cyber incident involving Change Healthcare. We want to reassure you that, after checking with Change Healthcare, there's no evidence of any additional cyber incidents since February 21, 2024.
Apr 12, 2024 - 09:23 PDT
As reconnection efforts continue, we've had some inquiries about a potential second cyber incident involving Change Healthcare. We want to reassure you that, after checking with Change Healthcare, there's no evidence of any additional cyber incidents since February 21, 2024.
Apr 12, 2024 - 09:23 PDT
Update - Yesterday Change Healthcare communicated that they are ready to restore API connections and provided us with letters of assurance that they have performed the appropriate security scans to restore access to customers safely.
We have begun the work needed to reconnect and will provide you with timely updates as we work towards restoring services as quickly as possible.
Tonight we will perform a brief maintenance window that will allow us to begin testing claims with a few customers tomorrow. We will provide another update by the end of the day tomorrow, Friday, April 12.
Apr 11, 2024 - 06:01 PDT
We have begun the work needed to reconnect and will provide you with timely updates as we work towards restoring services as quickly as possible.
Tonight we will perform a brief maintenance window that will allow us to begin testing claims with a few customers tomorrow. We will provide another update by the end of the day tomorrow, Friday, April 12.
Apr 11, 2024 - 06:01 PDT
Update - Change Healthcare has recently informed us that the restoration of the API connection we rely on will likely take another 1-2 weeks. We are actively engaged with Change Healthcare to receive updates and understand any necessary system modifications to resume the flow of claims. Once the opportunity arises, we will promptly work to re-establish a secure connection to Change Healthcare's Medical Network. However, it's important to note that even after the connection is restored, we anticipate an additional 1-2 weeks for necessary adjustments on our end, which means we are still, at minimum, another 2 weeks from the full restoration of services.
We recognize the inconvenience caused by this interruption in clearinghouse services and want to ensure you are aware of the available options:
- Continue sending paper claims and manually processing EOBs.
- Consider switching to an alternative clearinghouse.
We understand that both options are time-consuming and not ideal. However, we want to emphasize that you have choices, and we are committed to supporting you through this process. Our support team is available to assist you in evaluating the time and cost benefits of switching clearinghouses. If you are interested in exploring this option, please reach out to our support team, and we will assist you every step of the way.
As a reminder, we will be issuing credits to affected customers. Upon resolution of this outage, we will determine the appropriate credit to issue and will do so automatically.
Apr 03, 2024 - 12:20 PDT
We recognize the inconvenience caused by this interruption in clearinghouse services and want to ensure you are aware of the available options:
- Continue sending paper claims and manually processing EOBs.
- Consider switching to an alternative clearinghouse.
We understand that both options are time-consuming and not ideal. However, we want to emphasize that you have choices, and we are committed to supporting you through this process. Our support team is available to assist you in evaluating the time and cost benefits of switching clearinghouses. If you are interested in exploring this option, please reach out to our support team, and we will assist you every step of the way.
As a reminder, we will be issuing credits to affected customers. Upon resolution of this outage, we will determine the appropriate credit to issue and will do so automatically.
Apr 03, 2024 - 12:20 PDT
Update - Change Healthcare continues to make progress in their testing of the restored Medical Network, and they have indicated that preparatory instructions for re-connection by API partners (such as ChiroTouch) will likely begin next week. ChiroTouch continues to work directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims, and we will move as fast as possible to re-establish secure connection to Change Healthcare's Medical Network once that opportunity is made available. However, please be advised that we may still be several weeks from the full restoration of services as we are still learning what will be required to reconnect.
We will be issuing credits to affected customers. Upon resolution of this outage, we will determine the appropriate credit to issue and will do so automatically.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
Mar 26, 2024 - 07:30 PDT
We will be issuing credits to affected customers. Upon resolution of this outage, we will determine the appropriate credit to issue and will do so automatically.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
Mar 26, 2024 - 07:30 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Toward this end, we understand that an email communication may have been mistakenly sent to you by Optum / Change Healthcare, prompting you to fill out a form in preparation for re-connection to their claims processing network. You do not need to respond to this email. ChiroTouch is coordinating with Change Healthcare on your behalf, and we will be re-connecting the ChiroTouch system for all affected customers in tandem.
Change Healthcare continues to make progress in their testing of the restored Medical Network, and they have indicated that preparatory instructions for re-connection by API partners (such as ChiroTouch) will be forthcoming in the next several days. ChiroTouch continues to work directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims, and we will move as fast as possible to re-establish secure connection to Change Healthcare's Medical Network once that opportunity is made available. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide more updates as they become available.
Mar 25, 2024 - 14:23 PDT
Toward this end, we understand that an email communication may have been mistakenly sent to you by Optum / Change Healthcare, prompting you to fill out a form in preparation for re-connection to their claims processing network. You do not need to respond to this email. ChiroTouch is coordinating with Change Healthcare on your behalf, and we will be re-connecting the ChiroTouch system for all affected customers in tandem.
Change Healthcare continues to make progress in their testing of the restored Medical Network, and they have indicated that preparatory instructions for re-connection by API partners (such as ChiroTouch) will be forthcoming in the next several days. ChiroTouch continues to work directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims, and we will move as fast as possible to re-establish secure connection to Change Healthcare's Medical Network once that opportunity is made available. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide more updates as they become available.
Mar 25, 2024 - 14:23 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Toward this end, we understand that an email communication may have been mistakenly sent to you by Optum / Change Healthcare, prompting you to fill out a form in preparation for re-connection to their claims processing network. You do not need to respond to this email. ChiroTouch is coordinating with Change Healthcare on your behalf, and we will be re-connecting the ChiroTouch system for all affected customers in tandem.
Change Healthcare continues to make progress in their testing of the restored Medical Network, and they have indicated that preparatory instructions for re-connection by API partners (such as ChiroTouch) will be forthcoming in the next several days. ChiroTouch continues to work directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims, and will move as fast as possible to re-establish secure connection to Change Healthcare's Medical Network once that opportunity is made available. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide more updates as they become available.
Mar 22, 2024 - 10:12 PDT
Toward this end, we understand that an email communication may have been mistakenly sent to you by Optum / Change Healthcare, prompting you to fill out a form in preparation for re-connection to their claims processing network. You do not need to respond to this email. ChiroTouch is coordinating with Change Healthcare on your behalf, and we will be re-connecting the ChiroTouch system for all affected customers in tandem.
Change Healthcare continues to make progress in their testing of the restored Medical Network, and they have indicated that preparatory instructions for re-connection by API partners (such as ChiroTouch) will be forthcoming in the next several days. ChiroTouch continues to work directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims, and will move as fast as possible to re-establish secure connection to Change Healthcare's Medical Network once that opportunity is made available. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide more updates as they become available.
Mar 22, 2024 - 10:12 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Toward this end, we understand that an email communication may have been mistakenly sent to you by Optum / Change Healthcare, prompting you to fill out a form in preparation for re-connection to their claims processing network. You do not need to respond to this email. ChiroTouch is coordinating with Change Healthcare on your behalf, and we will be re-connecting the ChiroTouch system for all affected customers in tandem.
Change Healthcare continues to make progress in their testing of the restored Medical Network, and they have indicated that preparatory instructions for re-connection by API partners (such as ChiroTouch) will be forthcoming in the next several days. ChiroTouch continues to work directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims, and will move as fast as possible to re-establish secure connection to Change Healthcare's Medical Network once that opportunity is made available. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide more updates as they become available.
Mar 21, 2024 - 14:17 PDT
Toward this end, we understand that an email communication may have been mistakenly sent to you by Optum / Change Healthcare, prompting you to fill out a form in preparation for re-connection to their claims processing network. You do not need to respond to this email. ChiroTouch is coordinating with Change Healthcare on your behalf, and we will be re-connecting the ChiroTouch system for all affected customers in tandem.
Change Healthcare continues to make progress in their testing of the restored Medical Network, and they have indicated that preparatory instructions for re-connection by API partners (such as ChiroTouch) will be forthcoming in the next several days. ChiroTouch continues to work directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims, and will move as fast as possible to re-establish secure connection to Change Healthcare's Medical Network once that opportunity is made available. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide more updates as they become available.
Mar 21, 2024 - 14:17 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has published the following update on their incident website:
"By the end of the week, we expect our largest clearinghouse [service] will be back online... Re-connection will begin with providers, channel partners and other clearinghouses, to enable claim submission... Phased re-connection and testing will continue into the week of March 25 as operations ramp up." It is important to note that Change Healthcare is undertaking many testing, validation, and security review steps once a system is online and prior to production usage. We expect that some more time will elapse prior to our first opportunity to re-connect. ChiroTouch is preparing for re-connection, and working directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide more updates as they become available.
Mar 21, 2024 - 07:59 PDT
Change Healthcare has published the following update on their incident website:
"By the end of the week, we expect our largest clearinghouse [service] will be back online... Re-connection will begin with providers, channel partners and other clearinghouses, to enable claim submission... Phased re-connection and testing will continue into the week of March 25 as operations ramp up." It is important to note that Change Healthcare is undertaking many testing, validation, and security review steps once a system is online and prior to production usage. We expect that some more time will elapse prior to our first opportunity to re-connect. ChiroTouch is preparing for re-connection, and working directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide more updates as they become available.
Mar 21, 2024 - 07:59 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has published the following update on their incident website:
"By the end of the week, we expect our largest clearinghouse [service] will be back online... Re-connection will begin with providers, channel partners and other clearinghouses, to enable claim submission... Phased re-connection and testing will continue into the week of March 25 as operations ramp up." It is important to note that Change Healthcare is undertaking many testing, validation, and security review steps once a system is online and prior to production usage. We expect that some more time will elapse prior to our first opportunity to re-connect. ChiroTouch is preparing for re-connection, and working directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide another update at 4:00pm CDT today, March 20.
Mar 20, 2024 - 08:41 PDT
Change Healthcare has published the following update on their incident website:
"By the end of the week, we expect our largest clearinghouse [service] will be back online... Re-connection will begin with providers, channel partners and other clearinghouses, to enable claim submission... Phased re-connection and testing will continue into the week of March 25 as operations ramp up." It is important to note that Change Healthcare is undertaking many testing, validation, and security review steps once a system is online and prior to production usage. We expect that some more time will elapse prior to our first opportunity to re-connect. ChiroTouch is preparing for re-connection, and working directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide another update at 4:00pm CDT today, March 20.
Mar 20, 2024 - 08:41 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has published the following update on their incident website:
"By the end of the week, we expect our largest clearinghouse [service] will be back online... Re-connection will begin with providers, channel partners and other clearinghouses, to enable claim submission... Phased re-connection and testing will continue into the week of March 25 as operations ramp up." It is important to note that Change Healthcare is undertaking many testing, validation, and security review steps once a system is online and prior to production usage. We expect that some more time will elapse prior to our first opportunity to re-connect. ChiroTouch is preparing for re-connection, and working directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide another update at 10:00am CDT tomorrow, March 20.
Mar 19, 2024 - 13:51 PDT
Change Healthcare has published the following update on their incident website:
"By the end of the week, we expect our largest clearinghouse [service] will be back online... Re-connection will begin with providers, channel partners and other clearinghouses, to enable claim submission... Phased re-connection and testing will continue into the week of March 25 as operations ramp up." It is important to note that Change Healthcare is undertaking many testing, validation, and security review steps once a system is online and prior to production usage. We expect that some more time will elapse prior to our first opportunity to re-connect. ChiroTouch is preparing for re-connection, and working directly with Change Healthcare to understand the security requirements and any system modifications necessary to restart the flow of claims. For the latest information from Change Healthcare, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse .
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide another update at 10:00am CDT tomorrow, March 20.
Mar 19, 2024 - 13:51 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has restored and begun testing on limited portions of their Medical claims system, and they will be bringing Medical claims services online in a priority-ordered sequence over the next few weeks. ChiroTouch is preparing for re-connection, and we will continue to act in our customers' best interest, balancing urgency with data security as we take the next steps. For more information about the incident and Change Healthcare's timeline, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse . We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide another update at 10:00am CDT tomorrow, March 19.
Mar 18, 2024 - 14:54 PDT
Change Healthcare has restored and begun testing on limited portions of their Medical claims system, and they will be bringing Medical claims services online in a priority-ordered sequence over the next few weeks. ChiroTouch is preparing for re-connection, and we will continue to act in our customers' best interest, balancing urgency with data security as we take the next steps. For more information about the incident and Change Healthcare's timeline, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse . We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide another update at 10:00am CDT tomorrow, March 19.
Mar 18, 2024 - 14:54 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare now expects claims-related services to resume sometime this week, as their medical claims network and services are brought online in a priority-ordered sequence. ChiroTouch is preparing for re-connection, and we will continue to act in our customers' best interest, balancing urgency with data security as we take the next steps. For more information about the incident and Change Healthcare's timeline, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse . We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide another update at 4:00pm CDT today, March 18.
Mar 18, 2024 - 08:46 PDT
Change Healthcare now expects claims-related services to resume sometime this week, as their medical claims network and services are brought online in a priority-ordered sequence. ChiroTouch is preparing for re-connection, and we will continue to act in our customers' best interest, balancing urgency with data security as we take the next steps. For more information about the incident and Change Healthcare's timeline, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse . We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
The Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack, and they have released the following statement: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will continue to partner with Change Healthcare throughout this restoration process, and we will provide another update at 4:00pm CDT today, March 18.
Mar 18, 2024 - 08:46 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
As of yesterday, March 13, the Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack. They have stated that their top priority is to safeguard PHI, and have released the following statement, which includes links to helpful resources: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will provide another update at 10:00am CDT on Monday, March 18, communicating any new details as they emerge.
Mar 15, 2024 - 13:51 PDT
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
As of yesterday, March 13, the Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack. They have stated that their top priority is to safeguard PHI, and have released the following statement, which includes links to helpful resources: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will provide another update at 10:00am CDT on Monday, March 18, communicating any new details as they emerge.
Mar 15, 2024 - 13:51 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
As of yesterday, March 13, the Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack. They have stated that their top priority is to safeguard PHI, and have released the following statement, which includes links to helpful resources: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will provide another update at 4:00pm CDT today, March 15, communicating any new details as they emerge.
Mar 15, 2024 - 08:47 PDT
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
As of yesterday, March 13, the Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack. They have stated that their top priority is to safeguard PHI, and have released the following statement, which includes links to helpful resources: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will provide another update at 4:00pm CDT today, March 15, communicating any new details as they emerge.
Mar 15, 2024 - 08:47 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
As of yesterday, March 13, the Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack. They have stated that their top priority is to safeguard PHI, and have released the following statement, which includes links to helpful resources: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will provide another update at 10:00am CDT tomorrow, March 15, communicating any new details as they emerge.
Mar 14, 2024 - 14:26 PDT
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
As of yesterday, March 13, the Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack. They have stated that their top priority is to safeguard PHI, and have released the following statement, which includes links to helpful resources: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will provide another update at 10:00am CDT tomorrow, March 15, communicating any new details as they emerge.
Mar 14, 2024 - 14:26 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
As of yesterday, March 13, the Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack. They have stated that their top priority is to safeguard PHI, and have released the following statement, which includes links to helpful resources: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will provide another update at 4:00pm CDT today, March 14, communicating any new details as they emerge.
Mar 14, 2024 - 08:30 PDT
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support.
As of yesterday, March 13, the Office for Civil Rights (OCR) under the Department of Health & Human Services (HHS) has launched an investigation into the Change Healthcare cyber incident, with a particular focus on whether Protected Health Information (PHI) was breached during the attack. They have stated that their top priority is to safeguard PHI, and have released the following statement, which includes links to helpful resources: https://www.hhs.gov/sites/default/files/cyberattack-change-healthcare.pdf
We will provide another update at 4:00pm CDT today, March 14, communicating any new details as they emerge.
Mar 14, 2024 - 08:30 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CDT today, March 13.
Mar 13, 2024 - 08:56 PDT
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CDT today, March 13.
Mar 13, 2024 - 08:56 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CDT tomorrow, March 13.
Mar 12, 2024 - 14:34 PDT
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
Based on the above, we anticipate that this disruption may persist for another week or more. We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CDT tomorrow, March 13.
Mar 12, 2024 - 14:34 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CDT today, March 12.
Mar 12, 2024 - 08:17 PDT
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CDT today, March 12.
Mar 12, 2024 - 08:17 PDT
Update - Change Healthcare Connections Temporarily Suspended
** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 11.
Mar 11, 2024 - 08:53 PDT
** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 11.
Mar 11, 2024 - 08:53 PDT
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST on Monday, March 11.
Mar 08, 2024 - 13:43 PST
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST on Monday, March 11.
Mar 08, 2024 - 13:43 PST
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 8.
Mar 08, 2024 - 08:02 PST
Change Healthcare has announced a timeline to restoration for their systems and services, and now expects claims-related services to resume sometime during the week of March 18. ChiroTouch is preparing for that restoration of service, but will remain intentionally disconnected from Change Healthcare until satisfactory assurances can be made regarding the security of re-connection. We will continue to act in our customers' best interest, and will balance the urgency of business operations with the criticality of data security in order to get your claims flowing safely again as soon as possible. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information about Change Healthcare's timeline to restoration.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 8.
Mar 08, 2024 - 08:02 PST
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST tomorrow, March 8.
Mar 07, 2024 - 15:03 PST
Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST tomorrow, March 8.
Mar 07, 2024 - 15:03 PST
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 7.
Mar 07, 2024 - 08:28 PST
Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 7.
Mar 07, 2024 - 08:28 PST
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST tomorrow, March 7.
Mar 06, 2024 - 14:28 PST
Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST tomorrow, March 7.
Mar 06, 2024 - 14:28 PST
Update - ** Be advised that increased instances of fraud and phishing scams have been detected surrounding the Change Healthcare disruption. Please exercise great caution in opening links, downloading attachments, and providing payment or banking data when receiving unexpected or unverified communications. **
Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 6.
Mar 06, 2024 - 08:21 PST
Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 6.
Mar 06, 2024 - 08:21 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST tomorrow, March 6.
Mar 05, 2024 - 14:41 PST
In the latest update from Change Healthcare, there is indication that a rebuild of their core environment (a key step in the timeline of full service restoration) may be completed this week, and they expect their teams to pivot into restoration of their applications and services next week. This information and more has been shared on a public-facing site set up by UnitedHealth Group (parent company of Change Healthcare). Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information.
We understand that a multi-week delay in claims processing and other clearinghouse services can be very disruptive to your business, and ChiroTouch stands ready to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST tomorrow, March 6.
Mar 05, 2024 - 14:41 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
No new updates have been provided in the past 23 hours by Change Healthcare, however we continue to monitor direct communications and also the public-facing site set up by UnitedHealth Group (parent company of Change Healthcare) which has more detailed information about the incident and their recovery efforts related to it. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information from UnitedHealth Group and Change Healthcare.
ChiroTouch is taking all precautions to secure customer data against this threat and others like it. Additionally, we want to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 5.
Mar 05, 2024 - 08:13 PST
No new updates have been provided in the past 23 hours by Change Healthcare, however we continue to monitor direct communications and also the public-facing site set up by UnitedHealth Group (parent company of Change Healthcare) which has more detailed information about the incident and their recovery efforts related to it. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information from UnitedHealth Group and Change Healthcare.
ChiroTouch is taking all precautions to secure customer data against this threat and others like it. Additionally, we want to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 5.
Mar 05, 2024 - 08:13 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
UnitedHealth Group (UHG), the parent company of Change Healthcare, has launched a new public-facing site for sharing more detailed information about the incident and their recovery efforts related to it. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information from UnitedHealth Group and Change Healthcare.
ChiroTouch continues to follow guidance from industry partners and law enforcement, taking all precautions to secure customer data against this threat and others like it. Additionally, we want to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST tomorrow, March 5.
Mar 04, 2024 - 14:36 PST
UnitedHealth Group (UHG), the parent company of Change Healthcare, has launched a new public-facing site for sharing more detailed information about the incident and their recovery efforts related to it. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information from UnitedHealth Group and Change Healthcare.
ChiroTouch continues to follow guidance from industry partners and law enforcement, taking all precautions to secure customer data against this threat and others like it. Additionally, we want to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST tomorrow, March 5.
Mar 04, 2024 - 14:36 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
UnitedHealth Group (UHG), the parent company of Change Healthcare, has launched a new public-facing site for sharing more detailed information about the incident and their recovery efforts related to it. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information from UnitedHealth Group and Change Healthcare.
ChiroTouch continues to follow guidance from industry partners and law enforcement, taking all precautions to secure customer data against this threat and others like it. Additionally, we want to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 4.
Mar 04, 2024 - 08:07 PST
UnitedHealth Group (UHG), the parent company of Change Healthcare, has launched a new public-facing site for sharing more detailed information about the incident and their recovery efforts related to it. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information from UnitedHealth Group and Change Healthcare.
ChiroTouch continues to follow guidance from industry partners and law enforcement, taking all precautions to secure customer data against this threat and others like it. Additionally, we want to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 4:00pm CST today, March 4.
Mar 04, 2024 - 08:07 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21. Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected.
UnitedHealth Group (UHG), the parent company of Change Healthcare, has launched a new public-facing site for sharing more detailed information about the incident and their recovery efforts related to it. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information from UnitedHealth Group and Change Healthcare.
ChiroTouch continues to follow guidance from industry partners and law enforcement, taking all precautions to secure customer data against this threat and others like it. Additionally, we want to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST Monday, March 4.
Mar 01, 2024 - 14:34 PST
UnitedHealth Group (UHG), the parent company of Change Healthcare, has launched a new public-facing site for sharing more detailed information about the incident and their recovery efforts related to it. Please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse for the latest information from UnitedHealth Group and Change Healthcare.
ChiroTouch continues to follow guidance from industry partners and law enforcement, taking all precautions to secure customer data against this threat and others like it. Additionally, we want to explore all options in supporting you through this disruption. If you are interested in discussing workarounds with our team, please contact Support. We will provide another update at 10:00am CST Monday, March 4.
Mar 01, 2024 - 14:34 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21.
Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected. Based on the most recent updates from Change Healthcare, we expect the disruption to last at least through the day. We will continue to seek further details about the timeline for restoring Change Healthcare services. Our team is aware that Change Healthcare has identified cybercrime group ALPHV/BlackCat as being behind this cyber security incident. We continue to work with Change Healthcare, as well as following guidance from industry partners and law enforcement, to secure customer data against this threat and others like it.
Additional information regarding the incident and recovery timelines is expected later today from Change Healthcare, therefore we will provide another update at 4:00pm CST today, March 1.
Mar 01, 2024 - 07:52 PST
Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected. Based on the most recent updates from Change Healthcare, we expect the disruption to last at least through the day. We will continue to seek further details about the timeline for restoring Change Healthcare services. Our team is aware that Change Healthcare has identified cybercrime group ALPHV/BlackCat as being behind this cyber security incident. We continue to work with Change Healthcare, as well as following guidance from industry partners and law enforcement, to secure customer data against this threat and others like it.
Additional information regarding the incident and recovery timelines is expected later today from Change Healthcare, therefore we will provide another update at 4:00pm CST today, March 1.
Mar 01, 2024 - 07:52 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21.
Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected. Based on the most recent updates from Change Healthcare, we expect the disruption to last at least through the day. We will continue to seek further details about the timeline for restoring Change Healthcare services. We will provide another update at 10:00 am CST tomorrow, March 1.
Our team is aware that Change Healthcare has identified cybercrime group ALPHV/BlackCat as being behind this cyber security incident. We continue to work with Change Healthcare, as well as following guidance from industry partners and law enforcement, to secure customer data against this threat and others like it.
Feb 29, 2024 - 14:20 PST
Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected. Based on the most recent updates from Change Healthcare, we expect the disruption to last at least through the day. We will continue to seek further details about the timeline for restoring Change Healthcare services. We will provide another update at 10:00 am CST tomorrow, March 1.
Our team is aware that Change Healthcare has identified cybercrime group ALPHV/BlackCat as being behind this cyber security incident. We continue to work with Change Healthcare, as well as following guidance from industry partners and law enforcement, to secure customer data against this threat and others like it.
Feb 29, 2024 - 14:20 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident that began on Wednesday, February 21.
Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected. Based on the most recent updates from Change Healthcare, we expect the disruption to last at least through the day. We will continue to seek further details about the timeline for restoring Change Healthcare services. We will provide another update at 4:00 pm CST today, February 29.
Additionally, our team is aware that Change Healthcare has acknowledged that a cybercrime group known as ALPHV/BlackCat is behind this cybersecurity incident. We continue to work with Change Healthcare and industry partners and receive law enforcement guidance to secure our customer data against this threat and others.
Feb 29, 2024 - 08:17 PST
Claims, ERAs, and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected. Based on the most recent updates from Change Healthcare, we expect the disruption to last at least through the day. We will continue to seek further details about the timeline for restoring Change Healthcare services. We will provide another update at 4:00 pm CST today, February 29.
Additionally, our team is aware that Change Healthcare has acknowledged that a cybercrime group known as ALPHV/BlackCat is behind this cybersecurity incident. We continue to work with Change Healthcare and industry partners and receive law enforcement guidance to secure our customer data against this threat and others.
Feb 29, 2024 - 08:17 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
Claims, ERAs and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected. Based on the most recent updates from Change Healthcare, we expect the disruption to last at least through the day. We will continue to seek further details about the timeline for restoration of Change Healthcare services, and will provide another update at 10:00am CST tomorrow, February 29.
Feb 28, 2024 - 14:29 PST
Claims, ERAs and eligibility requests are impacted while Change Healthcare systems and networks remain disconnected. Based on the most recent updates from Change Healthcare, we expect the disruption to last at least through the day. We will continue to seek further details about the timeline for restoration of Change Healthcare services, and will provide another update at 10:00am CST tomorrow, February 29.
Feb 28, 2024 - 14:29 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
Claims, ERAs and eligibility requests remain suspended as Change Healthcare systems and networks continue to be isolated for security reasons. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident is ongoing. ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm.
Based on the most recent updates from Change Healthcare, we anticipate that the outage may persist through the end of this week. We will continue to seek further details and recovery timelines, and will provide another update at 4:00pm CST today, February 28.
Feb 28, 2024 - 08:30 PST
Claims, ERAs and eligibility requests remain suspended as Change Healthcare systems and networks continue to be isolated for security reasons. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident is ongoing. ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm.
Based on the most recent updates from Change Healthcare, we anticipate that the outage may persist through the end of this week. We will continue to seek further details and recovery timelines, and will provide another update at 4:00pm CST today, February 28.
Feb 28, 2024 - 08:30 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
ChiroTouch continues to be in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist at least throughout tomorrow, February 28. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident is ongoing.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm.
As no further updates are expected from Change Healthcare today, we will resume our communication tomorrow, February 28, at 10:00am CST.
Feb 27, 2024 - 14:47 PST
ChiroTouch continues to be in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist at least throughout tomorrow, February 28. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident is ongoing.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm.
As no further updates are expected from Change Healthcare today, we will resume our communication tomorrow, February 28, at 10:00am CST.
Feb 27, 2024 - 14:47 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
ChiroTouch continues to be in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist at least throughout today, February 27. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident is ongoing.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will share additional updates every four hours, with our next communication at 4:00pm CST.
Feb 27, 2024 - 11:05 PST
ChiroTouch continues to be in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist at least throughout today, February 27. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident is ongoing.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will share additional updates every four hours, with our next communication at 4:00pm CST.
Feb 27, 2024 - 11:05 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
ChiroTouch continues to be in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist at least throughout today, February 27. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident is ongoing.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will share additional updates every four hours, with our next communication at 12:00pm CST.
Feb 27, 2024 - 06:10 PST
ChiroTouch continues to be in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist at least throughout today, February 27. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident is ongoing.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will share additional updates every four hours, with our next communication at 12:00pm CST.
Feb 27, 2024 - 06:10 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
Our team has been in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist at least throughout today, February 26. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident continues.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will resume our communication cadence tomorrow at 8:00am PST.
Feb 26, 2024 - 13:59 PST
Our team has been in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist at least throughout today, February 26. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident continues.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will resume our communication cadence tomorrow at 8:00am PST.
Feb 26, 2024 - 13:59 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
Our team has been in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist throughout today, February 26. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident continues.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will provide updates every four hours, with our next communication at 4:00pm CST.
Feb 26, 2024 - 11:04 PST
Our team has been in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist throughout today, February 26. Change Healthcare systems and networks remain intentionally isolated, and claims, ERAs and eligibility requests remain suspended. At this time, there is no indication from Change Healthcare that customer data has been compromised, however investigation of this aspect of the cyber security incident continues.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will provide updates every four hours, with our next communication at 4:00pm CST.
Feb 26, 2024 - 11:04 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
Our team has been in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist throughout today, February 26. Change Healthcare systems and networks remain intentionally isolated, and forensic investigation and remediation efforts continue. Claims, ERAs and eligibility requests remain suspended.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. Additionally, we will be sharing any effective workarounds and other information that may help support the continuity of our customers' business operations. We will provide updates every four hours, with our next communication at 12:00pm CST.
Feb 26, 2024 - 06:27 PST
Our team has been in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. The disruption is expected to persist throughout today, February 26. Change Healthcare systems and networks remain intentionally isolated, and forensic investigation and remediation efforts continue. Claims, ERAs and eligibility requests remain suspended.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. Additionally, we will be sharing any effective workarounds and other information that may help support the continuity of our customers' business operations. We will provide updates every four hours, with our next communication at 12:00pm CST.
Feb 26, 2024 - 06:27 PST
Update - Change Healthcare continues to experience widespread service disruption resulting from a cyber security incident which began on Wednesday, February 21.
Our team has been in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. At this stage, the disruption is certain to persist throughout today, and likely to persist throughout tomorrow, February 26. Change Healthcare systems and networks remain intentionally isolated, and forensic investigation and remediation efforts continue. Claims, ERAs and eligibility requests remain suspended.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will resume a regular communication cadence tomorrow at 8:00am CST, as we relay effective workarounds and take further action to support the continuity of our customers' business operations.
Feb 25, 2024 - 18:31 PST
Our team has been in contact with Change Healthcare, receiving periodic updates on the progress toward restoration of service. At this stage, the disruption is certain to persist throughout today, and likely to persist throughout tomorrow, February 26. Change Healthcare systems and networks remain intentionally isolated, and forensic investigation and remediation efforts continue. Claims, ERAs and eligibility requests remain suspended.
ChiroTouch remains vigilant, doing everything we can to protect customers from further disruption or harm. We will resume a regular communication cadence tomorrow at 8:00am CST, as we relay effective workarounds and take further action to support the continuity of our customers' business operations.
Feb 25, 2024 - 18:31 PST
Update - Change Healthcare's cyber security incident continues. No further updates have been shared since yesterday's update. Change Healthcare has confirmed that all affected systems continue to be intentionally isolated from outside networks, and that forensic investigation of both the extent and the root cause of the incident is ongoing. Claims, ERAs and eligibility requests remain suspended.
ChiroTouch will continue to monitor the situation closely, and is aware of the impact to our customers' business operations.
We will provide another update at 8:00pm CST tomorrow, Sunday, February 25.
Feb 24, 2024 - 09:22 PST
ChiroTouch will continue to monitor the situation closely, and is aware of the impact to our customers' business operations.
We will provide another update at 8:00pm CST tomorrow, Sunday, February 25.
Feb 24, 2024 - 09:22 PST
Update - Change Healthcare has provided a few more details regarding the ongoing cyber security incident affecting their systems. It has been confirmed that all affected systems continue to be intentionally isolated from outside networks, and that forensic investigation of both the extent and the root cause of the incident is ongoing.
Change Healthcare has declined to estimate a timeline for recovery, but indicates that they may be able to share such a timeline on Sunday. While the disruption persists, Change Healthcare has encouraged affected providers to use applicable payer portals directly to complete eligibility verifications and prior authorizations.
ChiroTouch will continue to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. As we anticipate this major update to be the last one forthcoming from Change Healthcare today, we will resume our communication cadence at 12:00pm CST tomorrow, Saturday, February 24.
Feb 23, 2024 - 14:43 PST
Change Healthcare has declined to estimate a timeline for recovery, but indicates that they may be able to share such a timeline on Sunday. While the disruption persists, Change Healthcare has encouraged affected providers to use applicable payer portals directly to complete eligibility verifications and prior authorizations.
ChiroTouch will continue to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. As we anticipate this major update to be the last one forthcoming from Change Healthcare today, we will resume our communication cadence at 12:00pm CST tomorrow, Saturday, February 24.
Feb 23, 2024 - 14:43 PST
Update - Change Healthcare has provided a few more details regarding the ongoing cyber security incident affecting their systems. It has been confirmed that all affected systems continue to be intentionally isolated from outside networks, and that forensic investigation of both the extent and the root cause of the incident is ongoing.
Change Healthcare has declined to estimate a timeline for recovery, but indicates that they may be able to share such a timeline on Sunday. While the disruption persists, Change Healthcare has encouraged affected providers to use applicable payer portals directly to complete eligibility verifications and prior authorizations.
ChiroTouch will continue to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. As we anticipate this major update to be the last one forthcoming from Change Healthcare today, we will resume our communication cadence at 12:00pm CST tomorrow, Saturday, February 24.
Feb 23, 2024 - 14:14 PST
Change Healthcare has declined to estimate a timeline for recovery, but indicates that they may be able to share such a timeline on Sunday. While the disruption persists, Change Healthcare has encouraged affected providers to use applicable payer portals directly to complete eligibility verifications and prior authorizations.
ChiroTouch will continue to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. As we anticipate this major update to be the last one forthcoming from Change Healthcare today, we will resume our communication cadence at 12:00pm CST tomorrow, Saturday, February 24.
Feb 23, 2024 - 14:14 PST
Update - The cyber security incident for our partner, Change Healthcare, continues. Though no additional information has been made available, ChiroTouch is continuing to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. We will provide another update at 3:00 pm CST.
Feb 23, 2024 - 10:59 PST
Feb 23, 2024 - 10:59 PST
Update - The cyber security incident for our partner, Change Healthcare, continues. Though no additional information has been made available, ChiroTouch is continuing to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. We will resume our hourly communication cadence and provide another update at 10:00am CST.
Feb 23, 2024 - 07:19 PST
Feb 23, 2024 - 07:19 PST
Update - The cyber security incident for our partner, Change Healthcare, continues. Though no additional information has been made available, ChiroTouch is continuing to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. We will resume our hourly communication cadence and provide another update at 8:00am CST.
Feb 23, 2024 - 05:16 PST
Feb 23, 2024 - 05:16 PST
Update - The cyber security incident for our partner, Change Healthcare, continues. Though no additional information has been made available, ChiroTouch is continuing to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. We will resume our hourly communication cadence and provide another update at 7:00am CST.
Feb 23, 2024 - 04:11 PST
Feb 23, 2024 - 04:11 PST
Monitoring - While the incident continues, no new information has become available from Change Healthcare in the past several hours. As a result, we will pause our hourly communication cadence overnight and provide an update at 6am CST tomorrow. As a reminder, no impact to the ChiroTouch system (beyond a suspension of claims-related transactions with Change Healthcare) is expected. We appreciate your patience as we work with our partner to understand the extent of the issue and the path and timeline to recovery.
Feb 22, 2024 - 15:54 PST
Feb 22, 2024 - 15:54 PST
Update - The cyber security incident for our partner, Change Healthcare, continues. Claims, ERAs and eligibility requests will continue to be suspended. There are no further updates at this time. We will provide a final update for the day at 6:00pm CST.
Feb 22, 2024 - 15:09 PST
Feb 22, 2024 - 15:09 PST
Update - The cyber security incident for our partner, Change Healthcare, continues. Claims, ERAs and eligibility requests will continue to be suspended. There are no further updates at this time. We will provide another update at 5:00pm CST.
Feb 22, 2024 - 14:07 PST
Feb 22, 2024 - 14:07 PST
Update - The cyber security incident for our partner, Change Healthcare, continues. Claims, ERAs and eligibility requests will continue to be suspended. There are no further updates at this time. We will provide another update at 3:00pm CST.
Feb 22, 2024 - 12:04 PST
Feb 22, 2024 - 12:04 PST
Update - The cyber security incident for our partner, Change Healthcare, continues. Claims, ERAs and eligibility requests will continue to be suspended. There are no further updates at this time. We will provide another update at 1:30pm CST.
Feb 22, 2024 - 11:10 PST
Feb 22, 2024 - 11:10 PST
Investigating - One of our partners, Change Healthcare, is experiencing a cyber security incident presently ( read more here: https://status.changehealthcare.com/incidents/hqpjz25fn3n7 ). Although no known impact to customer claim data has been communicated, ChiroTouch is suspending all connections to Change Healthcare out of an abundance of caution. There is no threat to the ChiroTouch system, and our Security & Compliance team are in contact with Change Healthcare and continue to monitor the situation closely. We will share updates as major developments occur, but until this incident is resolved by Change Healthcare, claims, ERAs and eligibility requests will continue to be suspended.
Feb 22, 2024 - 10:29 PST
Feb 22, 2024 - 10:29 PST
ChiroTouch Cloud
Operational
Billing & Payments
Operational
Electronic Claims
Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.